Golden Moon Suite Hotel & Travel

The location was centrally located in the Old Quarter, walking distance from the Water Puppet Theatre, many amenities and places to eat. The staff was exceptional. Ms. Lily, the manager, arranged seamless transport from the airport at a fair price. The same for our trip to Ha Long, and she checked on us after arrival which was above and beyond. They exchanged money for us at the current rate with no fees. Sophie/Sofi was also very helpful in letting us know when historic places were open and how to get around. Breakfast was the best we had provided so far on this trip. A delicious variety of freshly made choices, fruits, veggies, hot dishes, eggs and other choices to order. All provided free on a rooftop dining area with interviews on three sides. The room was clean and comfortable. Showers were always hot and the a/c worked great. There was also a heater in the room in case we got cold. I would definitely stay there again and highly recommend it to friends, family, and all respectful travelers.

Great value for money (we booked last minute for a few extra days in Hanoi so gotna great deal). We were welcomed by Miss Lilly with a lemon drink and watermelon which was very kind. Room was much bigger than expected and the shower/bathroom was not a wetroom type (we read a lot of reviews with people complaining about wetroom bathrooms, however either type don't bother us). Breakfast was great! On the roof terrace with lovely views and a great selection of fruit, cheese, ham etc. and the option for cooked items such as eggs and pho. Staff were so helpful and friendly, but not overly so or in your face with it - perfect. Would definitely stay here again!

Nice customer experience! The hotel is located in a small side street in the center of Hanoi, old quarter, which makes it super central, still remaining relatively calm at night. The rooms are bright and clean, equipped with all amenities. However the service made my stay unique. Lily welcomed me with a cold juice, showed me the room and helped me navigating through the activities during my stay in Hanoi. If I ever come back I would definitely come again!

The staff were really exceptional helping book stuff, great recommendations and even providing us with a takeaways breakfast when we had to leave early the last day. Such an amazing stay.

Lily and the team were so helpful, organising transfers to Sapa, Cat Ba and the airport for us. We stayed at Golden Moon as a sort of ‘base’ in old town, Hanoi to allow us to travel around northern Vietnam. Lily was super responsive on WhatsApp when it came to organising everything. They even let us keep our luggage there when we weren’t staying there! The rooms were super lovely and very clean and they very kindly upgraded us to a room with a balcony on our first night! We loved staying here and would stay here again next time we’re in Hanoi. Thank you Lily & the Golden Moon team!